Refund Policy
Returns & Refunds
At Teaistry, we want you to love your tea experience. Because our products include consumable goods, all tea, powder blends, and edible products are final sale and cannot be returned or exchanged.
This policy helps us maintain product quality, freshness, and safety for all customers.
Non-Returnable Items
The following items are final sale:
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Loose leaf tea blends
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Tea powders
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Sample packs
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Limited edition/seasonal products
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Any opened drinkware or accessories used with consumable products
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, we’ll make it right.
Please email us at brandon.cruz@teaistrytea.com within 7 days of delivery with:
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Your order number
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Photos of the damaged item/package
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A brief description of the issue
Once reviewed, we may offer:
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A replacement item
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Store credit
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A refund (when appropriate)
Lost or Stolen Packages
Teaistry is not responsible for packages marked as delivered by the shipping carrier.
If your package appears lost:
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Please contact the shipping carrier first
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Double-check your shipping address
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Reach out to us and we’ll do our best to help
Order Cancellations
Orders may only be canceled within 24 hours of purchase if they have not already shipped.
Once an order has shipped, it cannot be canceled.
Contact
For any order issues, contact us at: